TicketSystem

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Ticket System

  • For customers located in United States, Canada and Europe, please submit technical questions using the official Renesas ticket system.
    • For all other regions, please contact your local Renesas Sales person directly.
  • The software for the ticket system is called Team Support

team support.png

Submitting a New Ticket

  • When creating a new ticket, please enter the product fields correctly. This will ensure the ticket is immediately assigned to the correct person.
  • From https://www.renesas.com, please select DESIGN & SUPPORT

ticket system 1.png

  • Select Technical Support Contact Form

ticket system 2.png

  • Select Contact Support (Submit a Ticket)

ticket system 3.png

  • You will need to sign into your using your 'My Renesas' account

ticket system 4.png

  • Click SUBMIT A TICKET to create a new request
  • You can also view existing or old tickets you have submitted

ticket system 5.png

  • If you do not enter these Most Important Fields correctly, your ticket will not get automatically assigned to the correct AE and there will be a delay.


• Inquiry Product Category = Microcontrollers & Microprocessors
• Microcontrollers & Microprocessors = Technical Inquiry of MCU
• MCU Product category = MCU RZ Family
• MCU Family = RZ-A or RZ-G or RZ-V
• OS = RTOS / Linux / NO OS
      ticket system 6.png

If there is no End Customer (ie, Renesas FAEs or Sales internal question), you can enter “Internal”

  • Select Submit Ticket when finished

ticket system 7.png