TicketSystem
Ticket System
- For customers located in United States, Canada and Europe, please submit technical questions using the official Renesas ticket system.
- For all other regions, please contact your local Renesas Sales person directly.
- The software for the ticket system is called Team Support
Submitting a New Ticket
- When creating a new ticket, please enter the product fields correctly. This will ensure the ticket is immediately assigned to the correct person.
- From https://www.renesas.com, please select DESIGN & SUPPORT
- Select Technical Support Contact Form
- Select Contact Support (Submit a Ticket)
- You will need to sign into your using your 'My Renesas' account
- Click SUBMIT A TICKET to create a new request
- You can also view existing or old tickets you have submitted
- If you do not enter these Most Important Fields correctly, your ticket will not get automatically assigned to the correct AE and there will be a delay.
If there is no End Customer (ie, Renesas FAEs or Sales internal question), you can enter “Internal”
- Select Submit Ticket when finished